Frequently Asked Questions

Everything you need to know about your JessaKae order.

What is the processing time for my order?

Most orders are processed and shipped within 1-3 business days. During new collection launches or sales, processing may take up to 5 business days.

Do you offer international shipping?

Yes, we ship worldwide! Shipping rates and delivery times vary by destination and are calculated at checkout.

What is your return policy?

We accept returns on unworn, unwashed items with tags attached within 30 days of delivery. Please note that certain sale items may be marked as final sale.

How do I know which size to order?

We provide a detailed size guide on every product page. Since we offer a wide range of inclusive sizes, we recommend measuring yourself and comparing it to our specific garment measurements.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are typically unable to make changes or cancellations.

Are your dresses nursing or maternity friendly?

Many of our styles feature smocked bodices, wrap fronts, or functional buttons that are perfect for maternity and nursing. Look for specific callouts in the product descriptions.